Optimalisasi Rekam Medis Elektronik: Implikasinya terhadap Kualitas Pelayanan Kesehatan
DOI:
https://doi.org/10.36376/bmj.v12i1.456
Keywords:
Optimalisasi Rekam Medis , Rekam Medis Elektronik, Kualitas Pelayanan KesehatanAbstract
Keberhasilan pengelolaan unit rekam medis merupakan faktor krusial dalam meningkatkan kualitas pelayanan kesehatan. Pengelolaan yang efektif membutuhkan dukungan sumber daya manusia yang kompeten serta sarana dan prasarana yang memadai. Rumah Sakit Panti Nugroho telah menerapkan Rekam Medis Elektronik (RME) sejak tahun 2022, namun implementasinya belum optimal di seluruh unit pelayanan. Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis faktor-faktor yang mempengaruhi optimalisasi penerapan RME dan dampaknya terhadap peningkatan kualitas pelayanan. Metode yang digunakan adalah kualitatif deskriptif dengan analisis diagram fishbone yang mencakup empat aspek utama: man (sumber daya manusia), machine (infrastruktur teknologi), material (integrasi sistem), dan money (anggaran). Hasil penelitian menunjukkan bahwa faktor man melibatkan kurangnya pelatihan yang memadai, faktor machine terkait dengan infrastruktur TI yang belum optimal, faktor material menunjukkan integrasi sistem yang belum merata, dan faktor money mencerminkan keterbatasan anggaran. Implikasi dari penelitian ini adalah perlunya peningkatan pelatihan berkelanjutan, peningkatan infrastruktur TI, integrasi sistem RME di seluruh unit pelayanan, serta perencanaan anggaran jangka panjang untuk mendukung pemeliharaan sistem. Penelitian ini memberikan rekomendasi praktis bagi pengelola rumah sakit dan pemangku kebijakan dalam mengimplementasikan RME secara efektif, yang diharapkan dapat meningkatkan kualitas pelayanan kesehatan secara keseluruhan.
The successful management of the medical records unit is a crucial factor in improving the quality of health services. Effective management requires the support of competent human resources and adequate facilities and infrastructure. Panti Nugroho Hospital has implemented Electronic Medical Records (RME) since 2022, but its implementation has not been optimal in all service units. This study aims to identify and analyze the factors that influence the optimization of RME implementation and its impact on improving service quality. The method used is descriptive qualitative with fishbone diagram analysis that includes four main aspects: man (human resources), machine (technological infrastructure), material (system integration), and money (budget). The results show that the man factor involves the lack of adequate training, the machine factor is related to the unoptimized IT infrastructure, the material factor shows uneven system integration, and the money factor reflects budget limitations. The implication of this study is the need for increased continuous training, improved IT infrastructure, integration of RME systems in all service units, and long-term budget planning to support system maintenance. This study provides pr actical recommendations for hospital managers and policy makers in implementing RME effectively, which is expected to improve the overall quality of health services.
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